I scheduled an appointment for a first time consultation and cleaning, after years of superior dental and periodontal work treatment in another city. After waiting for the better part of an hour (having arrived 10 minutes early for my appointment) I began with X-Rays. The X-Ray apparatus was in a room filled with boxes; the ground was strewn with trash and children's toys, randomly. The various stations are cordoned off by partitions, not rooms, so there is no privacy, and right away I noticed the technicians were pretty cavalier about speaking loudly about their patients' conditions in an open space. Following X-Rays I was treated to a pocket probe at a station with blood soaked gauze lying on the ground. This was not before the dentist placed my prosthesis on a counter top with more trash on it (at least I think it was the dentist, nobody provided their names, titles, or purposes at any point during the exam. I had to demand this information).
The ceiling panels, I noticed, had pools of fluid collecting in certain places, and were stained in other places. The general vicinity was unclean. And none of this covers the most egregious part of the visit. Neither the dentist, nor the hygienist were interested in hearing my dental history. That is insane. I came for a very specific reason, and had they know about my actual past progress/procedures they could have made an informed diagnosis on further treatment. They proposed a costly laser deep cleaning treatment, which upon further examination by actual competent professionals proved to be unnecessary. And they dentist thought that two dental implants I had, put in at another facility, were impacted teeth! When I explained that they were metal posts he scratched his head. This was followed up by the most condescending description of my condition, which was un-necessary, as I have been undergoing years of treatment, which they would have known had they listened to my dental history.
And because I wouldn't let them up-sell me on a treatment I wasn't sure I agreed with, they refused to go through with my cleaning. But not before a staff member went into the wrong cubicle, and proceeded to go over the details of my visit and treatment options with an entirely different patient. Is that even legal? This facility is disgusting. Every single individual I encountered from the front-desk to the chair behaved unprofessionally. And when I tried to go back for my records, so that I could move-on to a different dental group, with actual professionals who didn't get their degrees from a strip-mall college, the process was made extremely difficult, and handled in the rudest possible manner. Stay away, and look for a better and safer practice.